Privacy Policy

Novatide Peptides ("Novatide," "we," "us," or "our") operates novatidepeptide.com. This Privacy Policy explains how we collect, use, share, and protect your personal information. We believe in full transparency, so this policy names every third-party service that touches your data.

1. Information We Collect

Information you provide directly

• Account & order data: name, email, shipping address, billing address, phone number, and any notes you include with an order
• Research profile: institutional affiliation (if provided), research area of interest
• Communications: email messages, contact form submissions, survey responses
• Newsletter & waitlist: email address and opt-in source (homepage footer, exit-intent popup, lead magnet, waitlist form)

Information collected automatically

• Usage data: pages visited, time on page, referring URL, clicks, scroll depth
• Device data: browser type, operating system, device type, screen resolution, timezone
• Network data: IP address (may be truncated or anonymized by our analytics providers)
• Cookies & local storage: session identifiers, preferences (cart, wishlist, theme, age verification)

2. How We Use Your Information

• Process, fulfill, and ship orders (including passing shipping details to third-party logistics providers)
• Send order confirmations, shipping updates, and transactional emails
• Respond to support requests and customer inquiries
• Send marketing communications (only if you have explicitly opted in via a signup form)
• Improve the website, catalog, and customer experience through aggregated usage analytics
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations and respond to lawful requests from authorities

3. Third-Party Service Providers

We disclose every third-party service that processes your data. We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We share data only with the following providers, strictly to deliver the services you have requested:

Hosting & infrastructure

• Vercel Inc. (United States) — web hosting and edge network. Vercel receives standard HTTP request data (IP address, user agent, timestamps) necessary to serve the website. See Vercel's Privacy Policy.
• GoDaddy.com, LLC (United States) — domain registrar. Does not receive visitor data.

Email & marketing automation

• Klaviyo, Inc.(United States) — email marketing platform. When you subscribe to our newsletter, submit a form, or provide an email address at checkout, Klaviyo stores your email, name (if provided), and event data (pages viewed, products viewed, items added to cart, orders placed). Klaviyo's onsite JavaScript tag may set cookies to associate site activity with your profile. See Klaviyo's Privacy Policy.
• Google LLC — Google Workspace (United States) — we use Google Workspace for business email (support@, contact@, admin@novatidepeptide.com). If you email us, Google processes that message under its own terms. See Google's Privacy Policy.

Analytics

• Google Analytics 4 (Google LLC, United States) — aggregated and anonymized website usage analytics. We have enabled IP anonymization. Google Analytics will be active once configured. You can opt out via the Google Analytics opt-out browser add-on.
• Meta Pixel & TikTok Pixel (Meta Platforms, Inc. and TikTok Inc.) — advertising pixels used only for aggregated ad performance measurement. We will add these only after obtaining explicit cookie consent for marketing cookies.

Payment processing

• AllayPay or equivalent PCI-compliant merchant services provider — processes credit-card transactions. We never see or store your full card number. Payment data is tokenized and handled by the processor directly.
• ACH/eCheck and cryptocurrency processors may be offered at checkout. Each provider has its own privacy policy presented at the time of payment.

Shipping & fulfillment

• Third-party logistics provider (3PLGuys) — receives your shipping address and order details to pack and ship your order.
• Carriers (UPS, FedEx, USPS) — receive your shipping address to deliver your order.

4. Cookies & Local Storage

Our site uses a cookie consent banner. You can accept all, decline optional cookies, or customize your choices. Categories:

• Strictly necessary(always on): age-verification status, cart contents, wishlist, theme preference. Stored in your browser's sessionStorage/localStorage. Required for the site to function.
• Analytics (optional): Google Analytics, Klaviyo onsite tracking. Used to measure aggregate usage and improve the catalog. You can decline these in the cookie banner.
• Marketing (optional): Meta Pixel, TikTok Pixel, and ad retargeting cookies. Only enabled if you consent.

You can clear cookies and local storage from your browser at any time. Clearing them will sign you out, empty your cart, and reset the age gate.

5. Data Security

• All traffic to novatidepeptide.com is encrypted in transit via TLS 1.2+ (HTTPS)
• Our hosting infrastructure is provided by Vercel and enforces edge-network security
• We never store payment card numbers on our servers; payments are tokenized by PCI-compliant processors
• Administrative access is limited to authorized team members and protected by two-factor authentication where available
• We regularly review and update our security practices

No system is perfectly secure. If we discover a data breach that affects your personal information, we will notify you promptly in accordance with applicable law.

6. Data Retention

• Order records: retained for 7 years for tax and accounting compliance
• Marketing email list: retained until you unsubscribe or request deletion
• Analytics data: retained for 26 months by default (Google Analytics setting)
• Customer support emails: retained for 2 years
• Server logs: retained for 30 days by Vercel

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate data
• Deletion — request deletion of your data (subject to legal retention requirements)
• Portability — request your data in a machine-readable format
• Opt-out of marketing — unsubscribe at any time via the link in any marketing email
• Withdraw consent — revoke consent for analytics and marketing cookies via the cookie banner
• Object — object to certain processing activities
• California residents (CCPA/CPRA):you have the additional right to know, delete, and opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information as defined by the CCPA.
• EU/UK residents (GDPR): our legal basis for processing is either your consent (marketing, optional cookies), the performance of a contract (order fulfillment), or our legitimate interest (site security, fraud prevention).

To exercise any of these rights, email contact@novatidepeptide.com from the address associated with your account. We respond within 30 days.

8. International Transfers

Novatide is a United States business. If you are accessing the site from outside the US, your information will be transferred to and processed in the United States. Our third-party providers (Vercel, Klaviyo, Google, AllayPay) are also US-based. We rely on Standard Contractual Clauses where required for international transfers involving EU/UK data.

9. Children

Our site and products are restricted to researchers who are 21 years of age or older. We do not knowingly collect data from anyone under 21. If you believe a minor has provided us with data, email us and we will delete it.

10. Research Use Only

All products sold on novatidepeptide.com are supplied strictly for laboratory research use. Nothing on this site constitutes medical, health, or therapeutic advice, and no personally identifiable health information is requested or collected as part of an order.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on the site and (if you are on our mailing list) by email at least 14 days before taking effect. The "Last updated" date at the top of this page indicates the most recent revision.

12. Contact

For privacy-related questions, data requests, or any concerns about how we handle your information, contact contact@novatidepeptide.com.